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It could be a healthcare assistant who takes time to comfort a distressed patient in the lonely hours of the night.Or a GP who won't leave a stone unturned to provide the best treatment.Professor Helen Stokes-Lampard, chairwoman of the RCGPs, said: 'Technology can achieve wonderful things when used properly, but we are really worried that schemes like this are creating a twin-track approach to NHS general practice.'We understand that with increasingly-long waiting times to see a GP, an online service is convenient and appealing, but older patients and those living with more complex needs want continuity of care and the security of their local practice where their GPs know them.'We notice there is an extensive list of patient conditions such as frailty, pregnancy and mental health conditions that are the essence of general practice, and which GPs deal with every day, but which are not eligible for this service.'While this scheme is backed by the NHS and offers a free service to patients, it is undoubtedly luring GPs away from frontline general practice at a time when we are facing a severe workforce crisis and hardworking GPs are struggling to cope with immense workloads.' She said the scheme 'could actually increase the pressures on traditional GPs based in the community' if patients are ‘cherry-picked’.
It followed a long line of similar measures to plug the ever-growing gap, since the Government two years ago pledged to hire 5,000 new GPs by 2020.
There are also plans for a Government clinical negligence indemnity for GPs so they do not have to pay spiraling fees to private insurance firms.
The scheme will adopt facial recognition to ensure patient confidentiality and use artificial intelligence as part of an advanced triage system.
It might be the hospital volunteer whose arrival lifts the mood on a ward.
Or the devoted surgeon, nurse, receptionist or ambulance driver for whom no effort is too great.
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NHS England said: 'GP practices are right to carefully test technologies that can improve free NHS services for patients while also freeing staff time.'Ali Parsa, the founder of Babylon, believes that using artificial intelligence symptom checking devices could also save the NHS time and money.